Last Updated: November 29, 2025
GEN Remote ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our remote generator monitoring services, website, and platform.
By using our Services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
We may collect personal information that you voluntarily provide to us, including:
Our monitoring devices collect operational data from your generators, including:
When you access our website or platform, we may automatically collect:
We use the collected information for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | To provide generator monitoring, alerts, and reporting services |
| Communication | To send alerts, notifications, and service-related communications |
| Account Management | To create and manage your account, process payments |
| Improvement | To analyze usage patterns and improve our Services |
| Support | To respond to inquiries and provide customer support |
| Legal Compliance | To comply with legal obligations and protect our rights |
We may share your information in the following circumstances:
If you are a customer, your information and generator data may be shared with your authorized GEN Remote dealer to facilitate service delivery, maintenance, and support.
We may share information with third-party service providers who assist us in operating our Services, including:
We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of GEN Remote, our users, or others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We retain your personal information and generator data for as long as your account is active or as needed to provide Services. Historical generator data and event logs are retained for a minimum of 2 years to support maintenance tracking and reporting. You may request deletion of your data by contacting us.
We implement appropriate technical and organizational measures to protect your information, including:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Depending on your location, you may have certain rights regarding your personal information:
To exercise these rights, please contact us using the information provided below.
We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of our website.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to such transfers.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of the Services after changes constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
GEN Remote
Phone: 1.800.383.9125
Website: genremote.com
If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA). This includes the right to access your personal information, request corrections, and withdraw consent for certain uses. To exercise these rights or file a complaint, contact our Privacy Officer at the information above or the Office of the Privacy Commissioner of Canada.
